CL
CORNELIA L

1 reviews | Active since Oct 2013

27 Aug 2015, 11:07

BAD ATTITUDE

MY HUSBAND TOOK OUT AN ACCIDENT PROTECTION PLAN WITH STANDARD BANK FOR A VERY LONG TIME, 2 YEARS AGO HE PASSED AWAY DUE TO A STROKE. ON PHONE THE STANDARD BANK INSURANCE DIVISION TO FIND OUT ABOUT THE MONEY THAT SHOULD BE DUE TO ME AS I AM THE ONLY BENEFICIARY ON THIS POLICY, WE WERE TOLD THAT THIS IS ONLY AND ACCIDENT PROTECTION PLAN WHICH ONLY PAY OUT ON ACCIDENTAL DEATH OR PERMANENT DISABILITY.<br> <br> ON ASKING THE QUESTION SO WHAT HAPPEN TO THIS MONEY THAT WAS PAID ALL THE YEARS WE WERE TOLD THAT IT GOES INTO THE BANK POOL. HOW IS THIS POSSIBLE, HOW MANY PEOPLE HAS BEEN FOOLED BY SELLING / MARKET THIS POLICY TO PEOPLE AS NON OF US KNOW HOW YOU GOING TO DIE, TO ME THIS IS *****.<br> <br> I INSIST THAT THIS CASE SHOULD BE LOOKED INTO AND THE MONEY DUE TO ME BE PAID OUT TO ME OR ELSE I AM LEFT WITH NO OTHER CHOICE AS TO TAKE THIS MATTER FURTHER AND GO TO THE OMBUDSMAN WITH THIS.

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Replies (1)
Standard Bank
Standard Bank's reply28 Aug 2015, 09:13
Official
Hello hanneliel,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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