KG
Kalay G

1 reviews | Active since Feb 2017

02 Dec 2017, 06:06

Bad attitude

Standard Bank so adamant to reverse my money,i have followed protocol sending them an email as they requested as they said I would receive my money within 5 working days I phone them in between those days,to see if I'm definitely going to get my money,they rep**** as soon as they get to my email.Im under debt review and it seems I'm paying twice in a month and they are aware they not supposed to.

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Replies (2)
Standard Bank
Standard Bank's reply03 Dec 2017, 04:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply08 Dec 2017, 10:16
Official

Dear Kalay Chandermun

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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