Bad attitude

i took an assurance policy with standard bank for homeloans on the 15 may 2015.they advise that it will run on th 20 may 2015 which is my pay day.The debit didnt got through for the assurance policy so i have been getting calls ans sms's non - stop.i called the homeloans collections department and i spoke to Mpho (team leader) he advise that he will refer the account and arrears will be deleted and i will get an apology and my ITC status will be updated since its currently affecting my scoring as we speak.<br> I started to ask the questions regarding the turn around time them Mpho got so irate and he starting to give me bad attitude like keeping quiet on the line.he was so irate he kept on saying goodbye while i wasnt done with the call.<br> <br> he later advise that i will get an update on wednesday which i never did.I then called the same department i spoke to me he then advise that nothing was done.he gave me no answers other bad attitude and for such service from a big bank its really unbelievable.<br> <br> im so dissapointed with the HORRIBLE service that i have recieve<br>