1 reviews | Active since Dec 2014
BAD APPALLING CUSTOMER SERVICE
I had 2 bank cards which were linked, a debit card and a cheque card. There were ********** activities on the debit card my card was used for online purchases. The case was investigated and I was refunded.
I had also lost my cheque card and app**** for another one. I went to fetch the card at the De Grendel service centre in Montague Gardens in October 2021.
The cheque card was active but I could not use the card. I called the customer service line and was told there was a block on my account and I had to go to the branch.
I went to the Promenade Mall branch in Mitchell's Plain. The consultant that assisted me advised that she would escalate the case and would provide me with feedback on my e-mail.
No feedback provided to date . Tuesday 14/06/2022 I called the Customer line *** from 16:02 until 16:21 again and I spoke to 4 different people Ntokozo, Thulani, Mxolisi and Nombuso none of them could assist me instead I was being sent from pillar to post.
On 15/06/2022 I spoke to Rosalee Pretorius at 10:47 who promised to resolve the issue and revert back to me within 30 minutes and she never did. At least she provided a reference number *** which gave me hope.
I even sent an e-mail to the Standard Bank Complaints and resolution Centre on 14/06/2022 and a reply was sent requesting certain personal information which I provided. COMPLAINT-reference number *** (MS M XONTI)
I call them 2 hours after providing the required information and Busisiwe Moilwe tells me that the turnaround time is 3-4 working days.
I need to use my cheque card as with the debit card I cannot use for anything else besides swiping and ATM withdrawals. I was even provided with the U-count rewards card which is useless if I cannot use my cheque card.
Does it take 8 months to resolve an issue at standard bank?
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team ***
"Kindly note, I have removed the block on your cheque card and you can try to use it as soon as possible. Should the problem still persists, kindly notify me accordingly to order you a replacement card."
The block on my card has not been removed as the card is still not functioning. Now my question and response to the above is Do I have to pay for the replacement card and then go and fetch it my self? what about the costs? Standard Bank is not taking that into consideration and for all the calls that I make
I have lost out on 7 months worth of U-Count rewards points because of the block. If my cheque card cannot be fixed and I can not use it then they should activate my debit card for all these functions as I urgently need to make an online purchase and I cannot even use UBER/BOLT, this is a huge inconvenience.
This is my last resort and last e-mail if this is not sorted by Standard Bank today then I will have to escalate it further.
"Kindly note, I have removed the block on your cheque card and you can try to use it as soon as possible. Should the problem still persists, kindly notify me accordingly to order you a replacement card."
The block on my card has not been removed as the card is still not functioning. Now my question and response to the above is Do I have to pay for the replacement card and then go and fetch it my self? what about the costs? Standard Bank is not taking that into consideration and for all the calls that I make
I have lost out on 7 months worth of U-Count rewards points because of the block. If my cheque card cannot be fixed and I can not use it then they should activate my debit card for all these functions as I urgently need to make an online purchase and I cannot even use UBER/BOLT, this is a huge inconvenience.
This is my last resort and last e-mail if this is not sorted by Standard Bank today then I will have to escalate it further.
"Kindly note, I have removed the block on your cheque card and you can try to use it as soon as possible. Should the problem still persists, kindly notify me accordingly to order you a replacement card."
The block on my card has not been removed as the card is still not functioning. Now my question and response to the above is Do I have to pay for the replacement card and then go and fetch it my self? what about the costs? Standard Bank is not taking that into consideration and for all the calls that I make
I have lost out on 7 months worth of U-Count rewards points because of the block. If my cheque card cannot be fixed and I can not use it then they should activate my debit card for all these functions as I urgently need to make an online purchase and I cannot even use UBER/BOLT, this is a huge inconvenience.
This is my last resort and last e-mail if this is not sorted by Standard Bank today then I will have to escalate it further
"Kindly note, I have removed the block on your cheque card and you can try to use it as soon as possible. Should the problem still persists, kindly notify me accordingly to order you a replacement card."
The block on my card has not been removed as the card is still not functioning. Now my question and response to the above is Do I have to pay for the replacement card and then go and fetch it my self? what about the costs? Standard Bank is not taking that into consideration and for all the calls that I make
I have lost out on 7 months worth of U-Count rewards points because of the block. If my cheque card cannot be fixed and I can not use it then they should activate my debit card for all these functions as I urgently need to make an online purchase and I cannot even use UBER/BOLT, this is a huge inconvenience.
This is my last resort and last e-mail if this is not sorted by Standard Bank today then I will have to escalate it further