nN
nettosmith N

1 reviews | Active since Jul 2016

06 Jul 2016, 06:34

bad and unreliable service

<p>I HAVE NOT EVEN BEEN WITH STANDARD BANK FOR MONTH AND ALREADY I HAVE BEEN COMPLAINING ABOUT NOT GETTING MY TRANSACTIONAL NOTIFICATION, AFTER COMPLAINING ON TWITTER ON SATURDAY AND I WAS PROMISED THAT THE PROBLEM WOULD BE RESOLVED. ON MONDAY I CALLED THE NORTHGATE BRANCH SPOKE TO EPHRIAM WHO SAID THERE IS SOME MOVEMENT ON MY ACCOUNT AS IT IS WORKING ON MY PROBLEM, YERSTEDAY HE CALLED ME TO TELL MY MY PROBLEM HAS BEEN SOLVED. NOT EVEN 30 MINUTES LATER WHEN I PURCHASED SOMETHING I NEVER GOT A NOTIFICTAION THAT THE TRANSACTION WAS SUCCESFUL. HOW AM I SUPPOSED TO KEEP TRACK OF MY SPENDING OR FRUADULENT TRANSACTION, WHEN STANDARD BANK DONT SEND ME MY NOTIFICATIONS. YESTERDAY I COMPLAINED ON TWITTER AGAIN AND MY COMPLAINS ARE BEING IGNORED, I STILL HAVE NOT HEARD FROM STANDARD BANK ALTHOUG I COMPLAINED ON TWITTER. I REALLY REGRET LEAVING FNB FOR THIS **** SERVICE IAM RECIEVING FROM STANDARD BANK. IAM PRESTIGE CLIENT, THERE NOTHING PRESTIGE ABOUT THIS ACCOUNT, BESIDES THE HIGH BANKING CHARGES FOR NON SERVICE. I PAY SO MUCH MONEY IN BANK CHARGES BUT YES THE SERVICE IS NOT RENDERED. HOW WILL I SPOT FRUADULENT TRANSACTIONS WHEN THE SERVICE I PAY FOR IS NON EXISTANCE . BAD SERVICE, NON EXISTANCE SERVICE, AND EXCUSES ALL ROUND FROM STANDARD BANK. I WILL NOT RECOMMEND THIS BANK TO ANY ONE. WITH THE ***** GOING AROUND I CANT AFFORD NOT KNOWING WHAT IS HAPPENING TO MY ACCOUNT AND MONEY. I CANT BE CONSTANTLY LOGGING TO CHECK MY STATEMENT. YESTERDAY I MADE A PURCHASE I STILL HAVE NOT RECIEVED THE NOTIFICATION, SO WHY AM I PAYING SO MUCH BANK CHARGES FOR SUCH **** SERVICE.</p>

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2016, 11:30
Official

Good day Netto Smith

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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