MT
Marina T

1 reviews | Active since May 2016

18 May 2016, 08:27

BAD AND UNHELPFUL SERVICE FROM STANDARD BANK VIKING PARK/BLUEBEAN

<p>GOOD DAY THIS IS JUST A MESSAGE OR WARNING , IF YOU CAN CALL IT THAT, THAT PEOPLE MUST BE VERY CAREFUL WITH THE BLUEBEAN CREDITCARD. THEY CHARGE MAD INTEREST RATES AND WHEN YOU WANT TO CANCEL THERE IS ALWAYS SOMETHING TO PREVEN YOU FROM DOING THAT.</p> <p>WE ACTUALLY CLOSED THE BLUEBEAN CARD AND PAID THE FINAL INSTALMENT, WE HAVE PROOF OF THAT, BUT STILL RECEIVE A STATEMENT EVRYMONTH. THEY STILL CAHRGE FOR SERVICE FEES EVEN AFTER CLOSING AND EVEN IF THE CARD IS NOT USED.</p> <p>STANDARD BANK VIKING PARK DONT WANT TO TAKE RESPONSIBILITY FOR THE EMPLOYEE WHO MESSED UP AND DID NOT FAXED THE DOCUMENTS THROUGH, EVEN DONT WANT TO ASSIST TO SORT IT OUT. I THINK IT IS UNACCEPTABLE FOR STANDARD JUST TO SAY SORRY!!!!!! CANT HELP YOU. WE PAID !!! THE SETTLEMENT FEE AND THAT ACCORDING TO US CLOSED THE ACCOUNT, SO PLEASE ANYONE IN FUTURE THINK TWICE BEFORE YOU TAKE A BLUEBEAN CREDIT CARD OR BELIEVE ANY OF STANDARD BANK'S EMPLOYEES, BETTER GET IT IN WRITING!!!</p> <p>TOTALLY FED UP WITH VIKING PARK STADARD BANK'S BAD BAD EXTREMELY UNHELPFUL SERVICE, WONT EVEN RECOMMEND THE BANK TO ANYONE.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply18 May 2016, 11:41
Official

Dear Marina

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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