bad and terrible service ever with our business account

<p>It was late last year during November my partner and I decided and reach to open the business account in Delareyville Standard Bank and the consultant reffered us to a lady Carol Jansen dealing with the business account clients when you want to open one, and she only comes once in the Delareyville branch as advised but if you find her absence you submit all relevant documentations and will assist you with the inquiry as she will open it, after a month or two and our patience kept us coming as we needed that account and a card/cheque book so much. Somehow in January we visited a banked again and our documents was unresolved and find out she was on a leave meanwhile if she is on leave we can not get our service. We then drove to Mafikeng and the consultant called to find out, again they reffered us back to where we started. After a month or so after visiting a branch they wrote us a bank account on a piece of paper to deposit cash so wait for a bank card/ cheque booklet but still today we haven't recieve a card/cheque book, which we did our deposit. The sad part about this I reffered someone to open the same account at standard bank and got an account and card immediately. what's frighten /shocked me the account is accumulating interest every month and the service we requested was not rendered to us but Standard bank is making money out us HOW? The very same person I recommended Standard Bank with a Business account gets a calls once their account is in minus HOW? What is the difference between me and them how did we go wrong and no one alerted us from the bank especially they have all our number to let us know where we went wrong so we can fix? My complaint is i am scared will end up owing Standard bank a billion rand and then i visted the bank again as i see those monies accumulation and a Lady representing Carol Jansen by the name of Allinae told me we need to pay all the charges before the account could be shut, rather the owe us the cash we deposited to them. Please help Peter?</p>