bad and slow service

Good Day, I am writing about the bad service I have been expiring of late. I am a long standing credit card holder and my card has now expired. I have received a call to remind me it expired and asked where I would like to collect card I asked for it to go to Epping Standard bank. When I got a sms saying its ready I took the day early to arrive and bank was closed with a notice saying January 9. I was disappointed but decided to wait till then, I then went on 18 January to see they still closed. I then phoned standard bank to ask reason for branch being closed and did not get an answer but was offered for card to be re routed. I then told the person on the phone I need to use the card and if I could still use it Even though it expired 01/21 they confirmed I can. So I said okay please re route to n1 city. On 23 January I tried to use card by was declined because was expired. I was so embarrassed and upset because I was told I could use it. Now recently I got sms to say card is ready at n1 city to which I went yesterday and this was not a good experience. The worse customer service ever as when I got to branch there was nobody at front desk to guide me where to go. I then had to ask someone who was already busy with customer where do I collect card, they told me to go sit in a long que of people that looks like they have banking problems. I sat for 15min and only 2 people are working. I then proceeded to ask to speak to a manager and there was no manager. I really can’t ever finding it so difficult just to collect a card. But what was most shocking is there was noboday at front desk to assist. I have another credit card with another bank and it was very simple just going to the front desk and collecting my card. So I assume I have to go again and sit in a long que just for a card collection at standard bank? If this is the case I would like standard bank to call me so I can cancel my credit card and advise me how to make future payments with no card so I can finish paying card. Thanks