bad and shocking service

I have had the most unfortunate and shocking experience from your bank, with whom I have banked since 1973, today. I went to the Standard Bank, Knysna branch to have a query resolved and after waiting over an hour and half, first querying with the reception and then going to the branch manager complaining about the lack of service. I was told by the bank manager that there were supposed to be 4 consultants helping with queries - there were only 3. After being there over an hour, the one consultant, got up, took her handbag and left for lunch, leaving 9 customers waiting for service. Whilst waiting in the queue, I was told by other customers that ALL the tellers go to lunch between 11 and 1, so should you arrive at This bank, sorry go and stand outside at the AutoBank and sort your transaction out yourself. Really? I'm sure if I was an overseas visitor to this country, to walk into an INTERNATIONAL BANK, to be told, sorry no tellers, sort yourself out at the AB! Is this what we can expect of Standard Bank in future - maybe time to reconsider who you bank with.