SS
SIBUSISO S
1 reviews | Active since Jul 2019
29 Jun 2023, 17:25
Bad and poor service
Worse service ever standard bank Groblersdal branch ..it's the 26th of the month the branch it's packed with more than 50 clients ,some were even sleeping on the waiting area..wow only 2 consultants on the consultants side then one cashier on the bank tellers..u will literally have to wait for 45 minutes just to be served no sense of urgency it was like am in some NPO or government offices ,the other teller is busy with friends discussing their personal issues....pls bring some new staff there and young people cos what I saw there is not a good reflection to the brand ....Please up ur game there this is the only branch in Groblersdal
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Jun 2023, 17:31Dear Sibusiso
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look into this matter and request management to provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look into this matter and request management to provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2023, 17:31
Official
Dear Sibusiso
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look into this matter and request management to provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look into this matter and request management to provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
30 Jun 2023, 13:38Dear Sibusiso,
Thank you for allowing us the opportunity to look into this matter and ensure its correctly escalated.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to look into this matter and ensure its correctly escalated.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2023, 13:38
Official
Dear Sibusiso,
Thank you for allowing us the opportunity to look into this matter and ensure its correctly escalated.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to look into this matter and ensure its correctly escalated.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***