Bad and Confused Service : Moneygram

I intended to send 50USD via Moneygram Standard Bank on ***5. I was given some forms to complete, which I did. I had initially called to find out the requirements for using this service, and I had been advised to bring my proof of Res, and bank statement. Which I did. And because I use a postal address on my bank statements, My bank had also given me a confirmation letter with my physical address.<br> <br> To my surprise, the lady who was assisting me refused to accept the stamped proof of address from my bank, saying she wanted one that was appearing on the statement. I explained to her that on my statement only my postal address appears since its the option I chose with my bank and she refused to assist me saying that's not a proof of address. I used the same documents a week back to send money using a moneygram branch in Johannesburg, hence i was puzzled and annoyed. Is this a lephalale requirement or what? And all the time when I require a proof of address including for bonds or car finance, I use the same proof, as I prefer receiving mail at my box. But, this gets refused at one certain branch for sending 50USD. Is it because of ignorance at the branch or just a bad attitude?