Bad after sales service with Standard Bank Ucount Rewards

I received a message to spend R500 at ANY of the (uCount) Rewards Retailers using my Standard Bank cheque or credit card so that I cab receive a complimentary voucher. The list of these retailers is provided on the App.

So I went and spend more than R900 at Caltex, to my surprise I did not receive any reward. When querying this, i was told that it was due to Caltex not being one of the retailers selected for this offer.

I am so disappointed in Standard Bank because this information (that Caltex is not one of the retailers) is not provided on the message, in fact Caltex is part of the list that I was directed to in order to receive the reward.

I feel misled and feel that for the fact that I have spent another R500 trying to achieve the same goal, I should be rewarded my points because the message regarding which retailers to use is vague and misleading.

At this point in time, I still do not know which of the retailers to use as the message still says ANY...