NL
Nita L

1 reviews | Active since Oct 2017

28 Oct 2017, 15:22

BAD ACCOUNTS

I have been a client with Standard bank for over 40 years. A few years ago I had a credit card and fell in arrears. We appointed an Attorney to help us sort this matter and we were told that this was paid in full and sorted. When we again tried to obtain a loan today we actually got the shock of our life. Now there are two outstanding debts for over 7 years and our loan was declined. Never in the past years have you tried to contact me or even addressed a letter to me to confirm this. After 40 years of my monies being good enough for you, now in return you refuse me a loan. Well thank you Standard Bank but I think this is time for me to start new business with other ventures. I can't believe that for over 40 years my money was good enough for you and each month you took my banking fee with pleasure but the one time that I need you, you actually declined me on debt that was paid over 7 years ago. Standard Bank you SUCK!!

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Replies (2)
Standard Bank
Standard Bank's reply28 Oct 2017, 19:36
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply03 Nov 2017, 09:40
Official

Dear Nita Lombaard

Thank you once again for your posting.

I refer to our email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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