1 reviews | Active since Jul 2019
Bad
On the 23.09 I received an email from Standard bank notifying me that they have been in contact with me via sms,email to provide proof of my INSURANCE of which I never received that kind of information I Immediately called to find out what the hell is this a consultant by the name of Diketso advised that is the bank that offers it why would I need one of which I have INSURANCE with Standard bank and I gave her my policy number she advised that she will give it to the relevant department . On the 26.09.2019 Standard bank debited an extra amount on my car instalment even though I have advised them that I have INSURANCE I called them I got to a consultant Kalyn she took all my details said she will check I was on hold for about 10min then the call got cut off, I tried again calling got to Njabulo same process was on hold about 10min then the call cut off again. I need urgent feedback on this.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***