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Bevan M
1 reviews | Active since Dec 2011
03 Sept 2020, 17:12
Back to the 90's
Standard Bank is moving backwards it seems. It is impossible to contact Standard Bank without running up a phone bill. The only way is via their high-volume callcentre numbers, which needs you to wait for 15 minutes or more on hold while you run up your phone bill. They have no more branches - not that I prefer them. They have no more email addresses. Only the in-thing from the 90's - callcentres. Earlier this year I was able to email the home loans department with my query on my home loan, and I received an email reply in just over a day. This was painless. Now they have cancelled this channel. Can someone from this bank please put me in touch with someone from Standard Bank home loans?
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Replies (2)
Standard Bank's replyOfficial
04 Sept 2020, 01:43Hello Bevan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply04 Sept 2020, 01:43
Official
Hello Bevan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Bevan M's updateReviewer Update
03 May 2024, 10:31It's over 3.5 years now, so I'm curious:
- Has this been addressed yet?
- How?
BM
Bevan M's update03 May 2024, 10:31
Reviewer Update
It's over 3.5 years now, so I'm curious:
- Has this been addressed yet?
- How?