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Peter L

1 reviews | Active since Feb 2022

15 Apr 2023, 09:47

Back statements

I have tried to obtain back statements 2008 to 2010 for my current account but have been told that they only go back to 2014 ( maybe). In today’s era of technology I find this very strange. My request to “!Complaint resolution Dept “ remains unanswered. I realise that I will pay for the back statements

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Replies (4)
Standard Bank
Standard Bank's reply15 Apr 2023, 09:51
Official
Dear Peter

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Best regards,

Standard Bank
Standard Bank's reply15 Apr 2023, 14:08
Official
Good day Peter 

Thank you for taking our call.

Please be advised that the bank keeps records for 5 years.

Our sincere apologies for the inconvenience caused.

Kindest regards
Standard Bank Hello Peter Team 
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Best regards,

PL
Peter L's update15 Apr 2023, 15:01
Reviewer Update
I have been told by Standard Bank that they cannot assist me. I am not convinced that they can’t make a plan and assist me. I also take exception to their irrelevant questions which have no bearing on my profile. Do I own property/ how long have I had a Vodacom account? Really Standard Bank!
Standard Bank
Standard Bank's reply15 Apr 2023, 15:05
Official
Dear Peter 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***

Best regards,