1 reviews | Active since Jun 2013

07 Feb 2022, 17:38

Back and forth with a simple thing called router

What a horrible experience with Standard bank router!!!

I purchased a router with Standard bank which never worked, it's been a week. I firstly when I phoned I was told that technicians made a mistake by giving me a dummy number. Wow!!!!

I was told to wait 48hours while they escalate the issue.

I got the feedback while at work after that TAT of 48hours. When I got home still the router didn't work. I then phoned again.... Then I'm told again the issue is being escalated I have to wait 48hours, the Agent was even so rude, transferred my call without even telling me.

I will never ever buy anything with Standard bank and do not recommend anyone to purchase any router with them. It sucks!!! I am so annoyed😡😡

Please come fetch your *******!; I don't need it anymore

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Replies (1)
Standard Bank
Standard Bank's reply14 Feb 2022, 07:50
Official
Hello Sandile

Thank you for posting your comments.

Apologises for the the delayed response.  It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart, we will look into your matter and revert to you as soon as possible.
 
Kind regards
Standard Bank Help Centre
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