Baaaaaaaaad service

Item: Standard Bank
Rating: 1
Author: Lee-Ann Ford

I made an international transfer but I missed a digit. I was given the email address **********

I have emailed THREE times on 3 different days with the correct account number but I get no response.

I have banked with SBSA for more than 20 years and I think I've had it with you! Your standard of customer service has deteriorated over the last few years, it's such a shame.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

04 Sept 2018, 13:10

Dear Lee-Ann

Thank you for posting your comment.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply04 Sept 2018, 13:10

Official

Dear Lee-Ann

Thank you for posting your comment.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Lee-Ann Ford's updateReviewer Update

07 Sept 2018, 10:08

3 days later and I am still waiting, I have now resorted to SPAMMING your complaints page, maybe someone will get so irritated (like I am) and give me a call.

Lee-Ann Ford's update07 Sept 2018, 10:08

Reviewer Update

3 days later and I am still waiting, I have now resorted to SPAMMING your complaints page, maybe someone will get so irritated (like I am) and give me a call.