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I had money in my Ucount rewards and in order to get it i needed to create a tax free investment and i did but then i transferred money into the account next thing the account disappeared, then it gave me an option to open one again and i did only to find out its a new one not the one with my funds in it. i called standard bank no one seems to know how to sort it out and they saying its not actually their department its the online investments, so why have something on the app you know nothing about i was on the phone the whole day yesterday and today imagine how much i spent on the calls. even their IT department cant solve it, its a lot of money and i need it. Stop adding products you cant manage on your banking please your staff is confused they don't know how to assist cause they are not fami**** with the products so imagine your customers if the staff is struggling now i must wait God knows how long to get my money which i already had plans for.