Awkward Security Check Questions

<p>Hi there</p> <p>I appreciate that security checks are done when I call the Standard Bank Call Centre. I must however, state that the some of the security questions are awkward and and in my opinion are not client centric. I do not appreciate being asked the following questions:</p> <p>*What is you bank account balance?</p> <p> Most of the time I call from work and my colleague are around, I would not want them to know how much I have or don't have in my bank account. This is a very personal and awkward question and it is insensitive of Standard Bank to expect their clients to just dislose it.</p> <p>*How much do you pay on each of your debit orders:</p> <p> You might as well ask how much my salary is. </p> <p>*When was your last withdrawal?</p> <p> The best I can do here is mostly 'sometime last week'. With all the daily tresses we have to deal with, we are also expected to remember the dates of each of our bank withdrawals? Are you serious?</p> <p>*How much did you withdraw?</p> <p> Again, you might as well ask how much my salary is.</p> <p> </p> <p>Please ask general questions that only the bank account holder would know or invest in a voice recognition software.</p> <p> </p> <p>I hope I never ever have to answer the above questions.</p> <p> </p> <p>Thanks</p> <p>Vuyiseka</p>