Awfull service😡😡😡😡

Discusting service from a bank ive been using for years. Standard bank has really lost their touch lately. If there no endless problems with the app, my card is declining or i cant do an Eft. Whats the use of cellphone banking when you cant even have acxess to your own money. Every time i have to make a transaction or pay woth my card, i have to worry and pray that the card doesn't decline because of standard banks incompetence. Their service is the worst ever. I tried to make a payment with my card on Sunday, as usual the card declined, but my money was taken. When i call standard I'm being told a lot of stories as if its my fault that tbey are ***********. I was told a reversal was done my money would reflect yesterday, to date i haven't received any monies in my account, now i cant commutw to work because I don't have money for petrol. I want my money today!!!! If you dont want mw to escalate this to the ombudsman. I dont know what circus you are running there but dont play with my money