Awful service given at standard bank

<p>Last week i went to a standard bank ATM to withdraw cash,after ive put in my ATM pin the card was swallowed by the ATM.While i was reporting the incident and blocking the card i received an sms that cash was withdrawn from my account,to my suprised the ATM that the cash was withdrawn at is very far from the ATM I was using.</p> <p> </p> <p>Well the consultant said they are well aware of the trend.i spoke to a consultant and was given a reference number and they promised me that the matter will be resolved within 7days.Now the 7days elapsed yesterday and i went to the bank and they asked for a further 48hours.</p> <p> </p> <p>My problem is that:</p> <p>1)No investigator was allocated to my case</p> <p>2)I was not given any feed back for the whole 7 days.</p> <p> </p>