Awful service from standard banks forex department!!!

Absolutely disgusted with Standard Bank's service. I received notification of an international inward payment that had already been received by the bank, but it still hasn't reflected in my account.

I raised a complaint about this and have called the contact centre TWICE. Both times I was told the Forex department only communicates via email and that a consultant had been assigned to my case. That consultant has not sent a single courtesy email or made one call to update me.

This is a straightforward inward payment that the bank has already received - there is no excuse for this level of silence and incompetence. The service failure isn't isolated either; it's consistent at branch level and through the call centre. Awful, awful service from a bank that should know better.

I want my payment resolved immediately and I want someone to actually take ownership of my case and communicate with me like a customer who matters.

***