Awful service

I went to standard bank Silverton to collect my cheque card as it was lost. To my disappointment and surprise I had to wait in a long long queue with other customers who were at the branch for other reasons than mine. Why should I wait in such a long queue for collecting my card with customers who are there for things that would take so long than collecting a cheque??

Extremely disappointed in this bank. I want to change banks asap.