SW
Stephen W
1 reviews | Active since Jan 2021
25 Oct 2022, 15:17
Awful Service
As per usual, you can't get hold of a consultant by email or by telephone. Surely you need to employ more people if everyone is busy all the time. This level of service is abysmal — and it has been for years now. PLEASE, PLEASE do something.
Also, do you realise some of your clients are outside of SA? I can't enter any number but an SA number. Please, think ahead.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Oct 2022, 15:32Good Day Stephen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Oct 2022, 15:32
Official
Good Day Stephen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
SW
Stephen W's updateReviewer Update
26 Oct 2022, 09:51Thank you. Someone did telephone me.
But I will leave my review as 1 star. You need more people working on your client service desks.
Why do I need to complain to get a response? It should be excellent service without anyone complaining.
But I will leave my review as 1 star. You need more people working on your client service desks.
Why do I need to complain to get a response? It should be excellent service without anyone complaining.
SW
Stephen W's update26 Oct 2022, 09:51
Reviewer Update
Thank you. Someone did telephone me.
But I will leave my review as 1 star. You need more people working on your client service desks.
Why do I need to complain to get a response? It should be excellent service without anyone complaining.
But I will leave my review as 1 star. You need more people working on your client service desks.
Why do I need to complain to get a response? It should be excellent service without anyone complaining.
Standard Bank's replyOfficial
26 Oct 2022, 13:40Hi Stephen
Thank you for alerting us to this. We appreciate you taking the time to share your excellent experience with us.
Thank you for alerting us to this. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Oct 2022, 13:40
Official
Hi Stephen
Thank you for alerting us to this. We appreciate you taking the time to share your excellent experience with us.
Thank you for alerting us to this. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team