Awful service and System at Standard Bank HL

We app**** for a home loan from standard bank on the 4th of February. There were 4 of us that app**** jointly. The service we received was appalling and despite the confusion over documents that were received and others that were sent and not received, the interface between ourselves and the home loans department is the most frustrating and inefficient process possible. I cant understand how three different call centres that cant transfer calls is helpful. It is impossible to speak to the same consultant but regardless of this none of the 10+ consultants we had to deal with were competent enough to handle an application that FNB had no problem with and granted to us in half the time. The same information was requested from us on 3 different occasions, the application was closed twice before being reopened. We acquired an extension on our offer to purchase to allow extra time but not even this urgent matter made any difference. We have yet to receive an outcome a month after applying.<br> <br> I will never use this bank again for anything and I will do my best to spread my awful experience to anyone else I know that stupidly thinks about applying to Standard Bank for a home loan.