Awful Service

<p>I have just been on the phone for more than 10 minutes with Carmen from the call centre at 09.14 requesting my funds to be tranfered from a electronic call acc to my current. At 1st the insisted that a had to put a notice before any withdrawal and eventually told me that it cannot be done over the phone. This after I told her that it has been done many times before, she basically reduced me to a **** by insisting that it could not have been done over the phone and that all the other times that it was done it was actually at the branch. My question then is how come I always get communication about your new products and services but the change to this process was never communicated to me? I have no reason to make up a story about funds having been released before and any with access to the account can actually go into it and will see that transfers were done before. She is telling me about notes on the system, how am I supposed to enforce STD officials to make notes? Very disappoint</p>