Awful service

<p>Almost two moths ago, I sent a secure message from my Internet Banking website to Standard Bank to close my 32 day notice account, and have the balance transferred to my cheque account. The following day Standard Bank phoned me back, and we went through the process. They call ended in the assistant telling me everything was fine and the cancellation had been loaded. Almost two months later, I see it still hasn't been done! I phoned Standard Bank, and they said they had no records of my cancellation request (other than the secure message I had sent through to them). They phoned my branch (Brooklyn) and they also had no record. So the assistant told me I have to log another request (i.e. wait another 32 days) or, alternatively, they can immediately transfer the balance to my cheque account for a R400 fee! In other words, she (as a Standard Bank representative) took NO responsibility for the mess up on their side. NONE. I would have expected to have been offered the immediate transfer option, with the R400 fee waived. That's what I would do if the situation was reversed... It's the only logical, decent, sane thign to do. I desperately needed the money in that account. DESPERATELY! I am in soooo much trouble now! And the best Standard Bank can do is say "sorry" - a word which should be banned by LAW in call centres...</p> <p> </p> <p>And here is the best part - my sister, who also banks with Standard Bank, had the EXACT SAME issue with them, with her 32 day notice account!!! CAN YOU BELIEVE THIS? This seems to be common at Standard Ban****</p> <p> </p> <p>I now want to leave Standard Bank (after being with them for about 25 years, financing two vehicles and about to take out a house bond) and switch to FNB.</p> <p> </p> <p>In case a Standard Bank official reads this complaint, my 32 day notice account number is 01 852 431 1 - 001.</p>