1 reviews | Active since Jul 2011
Awful *********** service!
Worst service along with the complaint for another service provider i made in 2016 (unresolved and basically ignored) . Standard bank service providers were here yesterday for the 3rd day still trying to figure out whats going on. For 33k quote from then to the bank this is the level of service not forgetting my 3k excess which is shocking.Several items stated on the quote were not put!! I have had to query this several times where the contractor then has a dumb look on his face. After day 3 the service provider wanted to come out Friday again as he is not finished being day 4!!!!!!!!! He has now sent a message this morning apologising wont make today will come Tuesday as if we have nothing better to do than wait for his incompetency to grace us with his presence. This is totally unacceptable! Our intercoms are still not working which was properly done and installed by xx and previously by our security company and our alarm which was properly done and installed by our security company and properly programmed is still not done. Our fence is done as they joined the broken fence which I dont agree with but the enegiser is now on. I wanted the broken strands replaced and done compliantly but apparently you standard bank doesnt do this. They repair before replacing. They need to confirm my fence COC is still valid! This service provider had a different sub contractor for cameras and that has been completed. I have asked for better service from competent service providers from the bank. Here, quotes are inflated to get higher excesses out of us. Is this planned? This provider quoted for alarm siren, two intercom gate stations, a paradox keypad which he had no intention of using. Even after i queried he acted as if he didnt know what i was talking about. He had 3 paradox polyhones and he only used one. Who knows what else. STANDARD BANK and their service provider refused to give me the scope of works and now i know why. I received this through my persistence. After me complaining about them they still subjected us to this and expect us to be fine with this service not to mention their consultant (having the audacidy to tell me 'they are paying the service provider when I quried the scope of works explaining i need to i verify that the company is doing and bringing on site what they quote for !!! So i must forget our monthly contributions to the insurance and the high excess we are subjected to and accept their *********** workforce because the bank is paying?? Standard bank send another competent company to complete this job. I do not want this company back at my house!!!
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