DB
Daniel B
1 reviews | Active since Jun 2021
07 Jan 2023, 12:41
Awful customer service and constant “mistakes”
Despite my revolving credit account being fully paid and actually in a positive balance, Standard Bank keep suspending the account and saying I owe the full revolving loan amount, which is definitely not the case. When I call to try and speak to someone I’m transferred from person to person until I get cut off. Ive tried calling multiple times for over an hour to no avail. Absolutely terrible customer service, seems like there are no qualified people to take the calls.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jan 2023, 12:44Good Day Daniel
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello PeterTeam
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello PeterTeam
***
Standard Bank's reply07 Jan 2023, 12:44
Official
Good Day Daniel
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello PeterTeam
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello PeterTeam
***
Standard Bank's replyOfficial
07 Jan 2023, 12:54Good Day Daniel
Thank you for the details.
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jan 2023, 12:54
Official
Good Day Daniel
Thank you for the details.
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jan 2023, 17:00Dear Daniel
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2023, 17:00
Official
Dear Daniel
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***