Awful Customer Service

I have a business account and a non-existent business banker. I have been receiving statements via email for years however I struggle to open them because of a decoder and can’t view on my iPhone. When I contacted the branch they were no help just gave me a call centre number and said I must pay R52 per month for them to print bank statements. I called call centre and was passed from one person to another, and disconnected twice. I told the agents I needed the statements urgently and it’s not fair for me to pay if they are not even emailed easily for me to view. Still no response from anyone including business bankers at Standard Bank. I feel like closing this business account as this bank has no customer service and only complicate a clients life. Very upset at the lack of service from all departments at this poorly managed Durban North Branch and Call Centre