Awful client services from standard bank
Waiting for my standard bank credit card to be finalized waiting over a week, being referred from one consultant to the next, asking the same details but no results absolutely useless client services centre, been a client with standard bank for 5 years, really going to change banks, due to the poor service I'm currently receiving
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Replies (3)
Standard Bank's replyOfficial
04 Oct 2019, 07:14Hello Clayton,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply04 Oct 2019, 07:14
Official
Hello Clayton,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
's updateReviewer Update
09 Oct 2019, 14:49Absolutely waste of time the called me a day later about my review and said my credit card application was approved and which branch would I collect my credit card for and sent them all documents, just to receive a response after a 2 week tedious process, on the 9 October 2019 stating my credit card was declined absolutely waste of time canceling my current accounts with standard bank lost all trust in them after years of banking with them
's update09 Oct 2019, 14:49
Reviewer Update
Absolutely waste of time the called me a day later about my review and said my credit card application was approved and which branch would I collect my credit card for and sent them all documents, just to receive a response after a 2 week tedious process, on the 9 October 2019 stating my credit card was declined absolutely waste of time canceling my current accounts with standard bank lost all trust in them after years of banking with them
's updateReviewer Update
09 Oct 2019, 15:15I've heard encounters of ***** with standard bank but didn't want to believe it since I was banking with THEM FOR YEARS, what was the point of requesting all my personal information regarding my salary date for deduction how much I get paid which branch I bank with and stating I'm approved for a certain amount and receiving all my details and STATING TELEPHONICALLY congratulations you have been approved,so basically standard bank as a financial institution deceived me for my personal information to commit ***** with my details,absolute pathetic,I have the consultants details I I spoke with that did the telephonic confirmation, and also stated the next day they just waiting for the credit card to be activated then it will be posted to the branch I selected. HIGH LEVELS OF DECEPTION FROM STANDARD BANK, I WILL BE SEEKING LEGAL ADVICE ON FURTHER ACTION
's update09 Oct 2019, 15:15
Reviewer Update
I've heard encounters of ***** with standard bank but didn't want to believe it since I was banking with THEM FOR YEARS, what was the point of requesting all my personal information regarding my salary date for deduction how much I get paid which branch I bank with and stating I'm approved for a certain amount and receiving all my details and STATING TELEPHONICALLY congratulations you have been approved,so basically standard bank as a financial institution deceived me for my personal information to commit ***** with my details,absolute pathetic,I have the consultants details I I spoke with that did the telephonic confirmation, and also stated the next day they just waiting for the credit card to be activated then it will be posted to the branch I selected. HIGH LEVELS OF DECEPTION FROM STANDARD BANK, I WILL BE SEEKING LEGAL ADVICE ON FURTHER ACTION