Awful business customer service

I’m so livid I can’t even begin to formulate my thoughts. Why is your FICA verification process so damn daunting for businesses. It’s been a month of back and forth communication of submitting documents only to be told to go online and submit via the invite where I cannot complete the damn transaction in one sitting because my banker doesn’t bother with supplying me with the full information requirement . Please allow us to walk into the branch for business purposes again. This is ridiculous. He never sent my business card upon application now I must bust my brain trying to get this “FICA “ and Resolution document to upload . Standard Bank’s business banking customer service is truly appalling . Do better , hire better and get business bankers in the damn branch so we can walk in cause when working from home they’re too complacent!