Awful and traumatic experience from StandardBank Asset & Vehicle dept

Good Afternoon,

I bought a Polo Vivo through Standard Bank and my account number is ********** 0001. I have not been working since May 2017. I have been receiving SMS informing me that I am in arrears of R27630.00 on a Volksvagen Golf VII GTi 2.0 TSI and the account number is for a Denzel account number ********** 10001 from Ria Getzen -Botes Investigations ********** 911. I have received more than 6 SMS like that. Then in March they came to my house and said StandardBank had sent them to come and repossess my car and I told them that I don't own such a car. I contacted StandardBank to let them know and also asked for a reconciled statement indicating the arrears status of my account. I have not received this from the bank yet and on 31st May I received an SMS from the bank saying they have obtained a judgement against me. I tried to find out how much the arrears if any, on my account but I kept being referred to admin, collections, legal and attorneys and vice-versa for a few months now and no-one has agreed for me to make any arrangements to pay off the arrears. I asked them to please send me a statement reflecting the arrears status on the car but no-one could help me and therefore I don't know if any payments reflect when I make payments monthly.

I have also I did not receive the section 129 notice which is issued in terms of section 129 of the National Credit Act (NCA) and advises a consumer that they are in arrears of a certain amount in unpaid installment(s) at a given date or any summons from Standardbank.

I also just received a Warranty of delivery SMS from StandardBank - ********** 2347. To date 3 June 2019, I am still waiting for someone to come back to me to resolve this and send me my account statement as I am at an impasse.