bB
bongiwegajana B

1 reviews | Active since May 2016

16 Jan 2021, 12:33

Awesome service from Khensani Standard bank

I have an aunt who stays in the rural Kzn who doesn't understand English who's bank card and IDs were ******, so I called standard bank line to report ****** cards on her behalf and asked Khensani to call and assist my aunt and assist her in blocking the card. She went above and beyond her job, set up a conference call with my aunt and me and was so patient even when she was trying to find her ID number. She managed to get all my aunt's details and blocked the card. I am really sorry I didn't get Khensani's last name but we need more people like her dealing with customers. Thank you so much Khensani I hope you continue being this kind to all your customers. Wishing you all the best in all your endeavors. . I know 2021 just started but Khensani already takes customer service of the year for me.

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Replies (1)
Standard Bank
Standard Bank's reply17 Jan 2021, 02:52
Official
Hello Bongiwe
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Complaint Resolution Centre
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