PZ
Phiwe Z

1 reviews | Active since Jan 2018

28 Feb 2018, 16:20

Awesome service from Basetsana at Standard Bank Clearwater Mall

YesterdayI made a deposit at the atm at the Standard Bank branch in Clearwater and my receipt did not print. I then went into the branch to find out what can be done because I needed proof of the deposit, I was told to come back today. I went there and I was assisted by a friendly lady named Basetsana. She went the extra mile by coming to my work place to give me the proof of payment , as i was on duty and i could not wait too long in the branch. I was not expecting such great service and I really felt valued as a customer. Thank you Basetsana for going beyond your call of duty to assist me. I really appreciate your efforts.

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Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2018, 01:23
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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