Awesome Service from an idividual from Standard Ba

I called Standard Bank about 3 weeks ago for a statement of account and the lady there advised me that she will arrange same within 3 working days albeit my account being handed over to Legal. Too date I received nothing. I called today at 10h49 and spoke to Gift who took the time to investigate my account, speak to credit control as well while keeping me informed of the process going forward. Even though I am quiet mad at Standard Bank that my account has not been reconciled the service I received from Gift was by far the best service I have ever received from a Standard Bank employee. This is an individual compliment as far as I am concerned and not directed towards Std Bank at all. Gift, it was a pleasure dealing with you and I hope this Company recognises your good qualities, enthusiasm and eagerness to assist your customers. I am now awaiting your Legal Department's response to why my account was handed over to them and not reconciled. I am still waiting for some sort of service from Standard Bank which is to the satisfaction of the client and not themselves as no one other than Gift has attempted to assist me thus far. Thank you and kind regards,