Awesome customer service

I need to commend Fikile from the Standard Bank call centre for her service. I received an sms that my new credit card was ready for collection, but to a different branch than I selected on the app. She confirmed that my request was received ahead of my card being sent, however it still went to the wrong branch. She called the branch and arranged for my card to be redirected to the correct branch AND called me back to inform that this had been done. We are quick to complain about bad service, but in this case, I am pleasantly surprised and delighted. Thank you, Fikile, for your customer service. I wish I had made note of your surname too so this compliment can be routed straight to you.