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Priscilla-Ann Meyer
1 reviews | Active since Dec 2017
15 May 2023, 14:06
Awaiting Vehicle ownership document for 7 months from Standard Bank.
I am very dissatisfied with the way in which Standard Bank treat their customers. I have paid my last installment on my VAF account in Oct 2022. Unbelievably I have not received my ownership documents .My contact number and email address is still the same .I have called the call center at least 7 times and lodged a complaint ,herewith my Service request no.*** which has still not been resolved since 25 April 2023.
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Replies (3)
Standard Bank's replyOfficial
15 May 2023, 14:15Hi Priscilla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 May 2023, 14:15
Official
Hi Priscilla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
PM
Priscilla-Ann Meyer's updateReviewer Update
14 Jun 2023, 16:51My service request was closed with a note that it was resolved.A month later I still do not have my eNatis documents.I called again and the agent said my account has been handed over to debt collectors.Please assist me as its been 8 months since I have settled my account.This is very poor service ,I wonder who will compensate me for all the time and money waisted on Standard bank.
PM
Priscilla-Ann Meyer's update14 Jun 2023, 16:51
Reviewer Update
My service request was closed with a note that it was resolved.A month later I still do not have my eNatis documents.I called again and the agent said my account has been handed over to debt collectors.Please assist me as its been 8 months since I have settled my account.This is very poor service ,I wonder who will compensate me for all the time and money waisted on Standard bank.
Standard Bank's replyOfficial
14 Jun 2023, 17:05Hi Priscilla
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Jun 2023, 17:05
Official
Hi Priscilla
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards,
Standard Bank Hello Peter Team