Awaiting refund from Standard Bank

Standard Bank has lost a loyal and valued customer.

I lost money on 02/07/2024 due to a "system breach" by Standard Bank.

A case was opened and all relevant steps were done as requested by Standard Bank on the same day.

On 07/07/2024 at 14:38, I received a sms that the case was completed and that my refund should reflect within 48 hours.

On 11/07/2024 no refund was reflecting on my account. I contacted Standard Bank. They said that they made a mistake on 02/07/2024 when the case was opened and that the funds would be refunded to my card within 0 - 24 hours. I asked why the card and not my account? The answer was that it worked like a speedpoint transaction.

24 Hours later. No refund. I contacted Standard Bank again. My query was escalated again to the relevant department. They said that the department would contact me when the refund was made into my account. I said to the consultant that they are speaking out of two mouths as the other consultant said it would be refunded to my card and he is saying it will be refunded to my account. No time was given as to when this would happen.

It sound like the staff from Standard Bank working at the call centers are giving false information and that they do not know what they are doing.

I am still waiting for my refund.