AWAITING PRESTIGE BANK CARD

I am so annoyed with Standard Bank at this point. I upgraded my account to a prestige bank account. Each time I went to Standard bank I was offered this upgrade and declined until I heard of the great benefits. To my dismay it has been a battle to get my new Titanium bank card since the 4th of February. I have phoned the prestige card division on numerous occasions and each time I call I get told that the card has not been ordered. I have gone into the bank on numerous occasions too and received the same response. It is now 11 April and STILL no bank card or ANY communication as promised each time I called. Why offer me an upgrade with benefits when you can't task something as small as ordering me a bank card. Twice I had to draw all of my cash out of the current gold card as I was told that my account would not be able to be used until the card has arrived? This not being correct information. I am so disappointed, worst service received after banking with you for the past 14 years.