Awaiting Outstanding Queries

Opened an Account for my Mom (A Pensioner) at Standard Bank, simply because I have been a Loyal Std Bank Customer for many many years I am the authorised signatory, and we were awaiting funds to be paid to her, only to find the Bank Account Closed !!!!! Nobody has been informed of this closure and why, the Funds were returned UNPAID !!!!!! Have spoken to more then 10 people from Call Centre to Branch to ++++ and went into 2 Branches since Friday 28th August, still having problems cards not linked, logged onto Internet Banking it says \Card is ******* !!! ???? "No Atm withdrawal Limit Loaded"