SA
Sonja A
1 reviews | Active since Apr 2011
29 Jun 2023, 11:47
Awaiting assistance
I posted on HelloPeter a few times over the course of a year, attempting to find someone at Standard Bank Home Loans to discuss a serious matter. Twice, someone very kind contacted me and informed me that a manager would call me soon. However, I have not received any calls from a manager up to this date. I have called the call center multiple times, but they have only transferred me from one department to another without providing any assistance. I have also visited the branch, but they simply directed me to the phones, which wasn't very helpful. I am in desperate need of speaking to someone at Standard Bank Home Loans. Please assist me.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
29 Jun 2023, 12:12Dear Sonja
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
Please send us the ID number via private message so we can look into this matter and revert.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
Please send us the ID number via private message so we can look into this matter and revert.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 12:12
Official
Dear Sonja
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
Please send us the ID number via private message so we can look into this matter and revert.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
Please send us the ID number via private message so we can look into this matter and revert.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Sonja A's updateReviewer Update
29 Jun 2023, 12:15Thanks for the response.
***
I wanted to make an arrangement with the bank, but had no one to speak to.
Lawyers contacted me, and then after more than a week I received a sms informing me that I have to make arrangements with the bank otherwise I'll be handed over to the lawyers.
I was confused and didn't know if I could still make an arrangement, but the lawyers told me it's too late.
Thank you.
***
I wanted to make an arrangement with the bank, but had no one to speak to.
Lawyers contacted me, and then after more than a week I received a sms informing me that I have to make arrangements with the bank otherwise I'll be handed over to the lawyers.
I was confused and didn't know if I could still make an arrangement, but the lawyers told me it's too late.
Thank you.
SA
Sonja A's update29 Jun 2023, 12:15
Reviewer Update
Thanks for the response.
***
I wanted to make an arrangement with the bank, but had no one to speak to.
Lawyers contacted me, and then after more than a week I received a sms informing me that I have to make arrangements with the bank otherwise I'll be handed over to the lawyers.
I was confused and didn't know if I could still make an arrangement, but the lawyers told me it's too late.
Thank you.
***
I wanted to make an arrangement with the bank, but had no one to speak to.
Lawyers contacted me, and then after more than a week I received a sms informing me that I have to make arrangements with the bank otherwise I'll be handed over to the lawyers.
I was confused and didn't know if I could still make an arrangement, but the lawyers told me it's too late.
Thank you.
Standard Bank's replyOfficial
29 Jun 2023, 12:27Good day Sonja
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 12:27
Official
Good day Sonja
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Sonja A's updateReviewer Update
29 Jun 2023, 12:31I have to make payment to the lawyers on the 3rd of July. I'll definitely make payment, but want to arrange for a lower amount. Is it possible that you can give me feedback before the 3rd? Also, I'm receiving a bulk payment in Sep and want to settle my balance of my arrears amount then. Thank you for your prompt response!
SA
Sonja A's update29 Jun 2023, 12:31
Reviewer Update
I have to make payment to the lawyers on the 3rd of July. I'll definitely make payment, but want to arrange for a lower amount. Is it possible that you can give me feedback before the 3rd? Also, I'm receiving a bulk payment in Sep and want to settle my balance of my arrears amount then. Thank you for your prompt response!
Standard Bank's replyOfficial
29 Jun 2023, 12:47Hello Sonja
Rest assured our team will be working on your to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
Rest assured our team will be working on your to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 12:47
Official
Hello Sonja
Rest assured our team will be working on your to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
Rest assured our team will be working on your to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Sonja A's updateReviewer Update
29 Jun 2023, 12:59Thank you!
SA
Sonja A's update29 Jun 2023, 12:59
Reviewer Update
Thank you!
Standard Bank's replyOfficial
29 Jun 2023, 13:07Good day Sonja
Thank you for taking our call.
Kindly be advised we will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly be advised we will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 13:07
Official
Good day Sonja
Thank you for taking our call.
Kindly be advised we will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly be advised we will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Jun 2023, 12:26Dear Sonja
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2023, 12:26
Official
Dear Sonja
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***