Awaiting Approval Notification & Response to Query

I recently submitted an online request for Standard Bank to contact me. Two days later I received a phone call and went through the process of applying for a Switch bond. Two days later I had the forms and after completing them, emailed them back to the agent I was dealing with. A week later my property was evaluated and that was the last time I had any interaction with Standard Bank. A week later I received a phone call from a Bond Transfer attorney - my application had been approved and they wanted to get the ball rolling - nice of Standard Bank to let me know!!<br> <br> Subsequently, I have emailed the original agent, twice, and submitted a 2nd online request for contact, via the complaints section. Still I await a letter of confirmation and response to my queries/request.