Awaiting a new card 30 days later

I'm disgusted in the poor service I've been receiving and having to wait a month for a new card. It's been 30 days since my card got retained and I have a temp card yet the new card is just not arriving. The agents at N1 branch has been nice enough to assist me in trying to order the card via the app yet each time it goes back to inactive. I have to reload beneficiaries I couldn't even do eft payments for a month and had to draw cash each time. This morning I have to make payments but I have to load more new beneficiaries. This is so frustrating and I'm just fedup because how can a new card take 30 days!!!!