ZB
Zaida B
1 reviews | Active since Nov 2019
04 Dec 2023, 19:49
Await charge reversal for 3 weeks already despite numerous complaints, hours on the phone!
Today I toddled back to the bank to wait behind 11 people. I gave up!
Incorrect charge for statement still not reversed. R138 X 2. Please reverse this charge and bill me only the R70 I was told I would be billed.
Do not promise me that anyone will call because no one has since my first review 3 weeks ago.
My account number is 20 026 731 0.
I am not interested in a call. I want the charge reversed.
Thank you.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Dec 2023, 22:32Dear Zaida,
We apologise for not meeting your expectations and assure you that we take your feedback very seriously. Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
Thank you for bringing this to our attention. We look forward to resolving your concerns and serving you better in the future.
Kindest regards,
We apologise for not meeting your expectations and assure you that we take your feedback very seriously. Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
Thank you for bringing this to our attention. We look forward to resolving your concerns and serving you better in the future.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Dec 2023, 22:32
Official
Dear Zaida,
We apologise for not meeting your expectations and assure you that we take your feedback very seriously. Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
Thank you for bringing this to our attention. We look forward to resolving your concerns and serving you better in the future.
Kindest regards,
We apologise for not meeting your expectations and assure you that we take your feedback very seriously. Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us.
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
Thank you for bringing this to our attention. We look forward to resolving your concerns and serving you better in the future.
Kindest regards,
Standard Bank Hello Peter Team
ZB
Zaida B's updateReviewer Update
05 Dec 2023, 18:35Thank you, done. I appreciate the response. Its good to feel heard. Thank you
ZB
Zaida B's update05 Dec 2023, 18:35
Reviewer Update
Thank you, done. I appreciate the response. Its good to feel heard. Thank you
Standard Bank's replyOfficial
06 Dec 2023, 07:04Standard Bank's reply06 Dec 2023, 07:04
Official
Standard Bank's replyOfficial
06 Dec 2023, 11:23Hi Zaida
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Dec 2023, 11:23
Official
Hi Zaida
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team