Avoid this poor excuse for a Bank at all costs...

This outfit again making changes that have no benefit to the customer and without notifying the customer about it. I've always been able to make online purchases from various companies with them using a variety of payment processors, which at times would verify the validity of the transaction with a one time pin via SMS or similar. Now the wombats want me have a smart phone, have their Standard Bank App installed so they can use this, I assume to verify the transaction, this is not on, my cellphone has no data, I cannot use your useless App, nor do I want to, internet transactions made via my computer or laptop, don't imply I have a smart phone, nor that the phone has internet access. I assume your end will try and force everyone down this path, but that won't work for me, I have logged a complaint, see ref ***1, but the person it was assigned to, closed the complaint without actually doing anything about it or fixing it. So, I will look at other banks and start moving away from Standard Bank, since your end seems to think that messing the customer about is part of the service, hint, it is not. To add to this, your end has messed me around with FICA or RICA, or whatever it is called in the past, without bothering to notify me about this, just locking the account for transactions and not even having enough combined brain power on your end to figure out what you had done, when I called to find out what the heck was going on, you have now done this to my neighbour and I suspect he will also look elsewhere for a Bank that does give customer service, by, for instance, letting the customer know 3 months in advance that the bank has lost all his details and needs everything from scratch to do the FICA thing....