VO
Volker O

1 reviews | Active since Jan 2013

16 Mar 2015, 15:08

Avoid this outfit, they seem to be getting worse

I think we can safely say that all banks are far from great in handling their customers, this one has just hit my *hitlist.<br> <br> I needed to pay a supplier, which I tried to do yesterday, well Standard Bank was unavailable. Then this morning, my accounts were unavailable. Calling them, it was a FICA issue, so they expect me to getting into the bakkie, hit the potholed dirt track (courtesy of our even worse government) and make my way to the bank (70km away) at the drop of a hat. This, after receiving no email or SMS from them, that they would like me to re-FICA my account and even telling me, within the last four months that everything is fine and up to date.<br> <br> I will go to the bank tomorrow, to close my accounts, since I called them this morning early to get it resolved and being told that they would attend to it, now again, this afternoon after no change to my accounts status, the person from Standard Bank said, I'd have to visit the branch to have the suspension lifted, we'll, quite frankly, Standard Bank, ***** you, you want to cost customers time and money and expect the customers to be happy with this state of affairs, not me anymore.

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Replies (1)
Standard Bank
Standard Bank's reply17 Mar 2015, 11:45
Official
Hello vno,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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