"Avoid the Hassle: Don't Finance with SBVAF!"

Following my previous complaint, which was ignored by Standard Bank's Vehicle and Asset Finance (SBVAF) division, I have decided to escalate this matter to the Ombudsman. I am confident that I am not alone in experiencing issues with Standard Bank's inconsistent VAF billing system.

Despite my follow-up call regarding reference number ***5, Thabisile from the Complaints Department has chosen to disregard my complaint about technical arrears on my VAF account. The bank has failed to provide proof of the month in question for which they are claiming arrears, and they refuse to correct their errors, negatively impacting my credit score and financial affairs.

I intend to withdraw all my business from Standard Bank and will share my experience with hundreds of others to warn them of these issues.