sC
stewart C

1 reviews | Active since Jul 2018

27 Jul 2018, 13:00

Avoid Standardbank Credit card

Thinking about getting a new credit card? Stay away from standard bank credit card application im a long time account holder with SB but their site cardonlineapp.standardbank.co.za does not work and needs some attention waste your time filling all your details then get to the question "I give consent for Standard Bank to retrieve bank statements on my behalf" ( to validate proof of income/address) but not no you can add your account details but the branch code box is disabled/not uneatable so the site wont let you submit the application because ur branch code is incorrect? you cant update it but its wrong? So i call the technical number explain that im trying to apply for a credit card but the sites broken, get passed around to 3 people then eventually speak to someone else in credit card applications, who has no idea what im talking about but wants all my details to go through this process again? what a waste of time im not sure what team is running this site but they certainly are inept

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Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2018, 15:58
Official

Dear stewart c

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Aug 2018, 11:22
Official

Dear stewart c

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you are more than welcome to respond for the matter to be finalised.

Kind regards

Clint Petersen

Complaint Resolution Centre

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